Privacy Policy – GDPR Compliance

Mirakal Cleaning Services Ltd.
Company Number: 472 6553 72
Registered Address: Guildford, Surrey, GU2 9SX
Contact Email: 01483 363 363
Phone: info@mirakalservices.co.uk

At Mirakal Cleaning Services Ltd., we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you visit our website or engage with our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. What Information We Collect

We may collect and process the following personal data:

• Identity Data: Your name, title, company name (if applicable).
• Contact Data: Email address, telephone number, and postal address.
• Technical Data: IP address, browser type and version, time zone setting, and other technology on the devices used to access this website.
• Usage Data: Information about how you use our website and services.
• Marketing Preferences: Your preferences in receiving marketing from us.

2. How We Collect Your Data

We collect your data in the following ways:

• When you fill out forms on our website (e.g., contact form or quote requests).
• When you correspond with us via phone, email, or social media.
• Automatically, via cookies and tracking technologies when you browse our website.

3. How We Use Your Information

We use your personal data to:

• Respond to your enquiries and provide services.
• Send you quotations or booking confirmations.
• Communicate with you about appointments, feedback, or updates.
• Manage our website and ensure security.
• Comply with legal obligations and regulations.
• Send occasional promotional or service-related emails (only if you have opted in).

We do not sell your data to third parties.

4. Legal Bases for Processing

We process your personal data under one or more of the following lawful bases:

• Contractual necessity: To perform a contract with you (e.g., providing cleaning services).
• Legal obligation: To comply with applicable laws.
• Legitimate interest: To operate and improve our business and services.
• Consent: Where you have given explicit permission (e.g., subscribing to a newsletter).

5. Data Sharing

We may share your personal data with:

• Service providers acting as processors (e.g., hosting, IT support, email platforms).
• Professional advisers (e.g., accountants, lawyers).
• Government bodies or regulators if required by law.

All third parties are required to respect the confidentiality and security of your data.

6. Data Retention

We will retain your personal data only for as long as necessary for the purposes for which it was collected, including legal, accounting, or reporting requirements. After that period, your data will be securely deleted or anonymised.

7. Your Rights Under the UK GDPR

You have the following rights under data protection law:

• Right to access – You can request a copy of the personal data we hold about you.
• Right to rectification – You can ask us to correct inaccurate or incomplete data.
• Right to erasure – You can request that we delete your data.
• Right to restrict processing – You can request that we limit how we use your data.
• Right to data portability – You can request a copy of your data in a portable format.
• Right to object – You can object to how we use your data, especially for marketing.
• Right to withdraw consent – You can withdraw consent at any time, where processing is based on your consent.

To exercise any of these rights, please contact us at [Insert Contact Email].

8. Data Security

We have implemented appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access. All sensitive information is stored securely and accessed only by authorised personnel.

9. Cookies

Our website uses cookies to improve user experience and analyse traffic. You can set your browser to refuse all or some browser cookies or to alert you when websites set cookies. For more information, please see our Cookie Policy.

10. Third-Party Links

Our website may include links to external websites. We are not responsible for the content or privacy policies of those sites. We encourage you to read their privacy notices.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date. Please check back regularly to stay informed.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Mirakal Cleaning Services Ltd.
Address: Guildford, Surrey, GU2 9SX
Phone: 01483 363 363
Email: info@mirakalservices.co.uk

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) – www.ico.org.uk.