TERMS AND CONDITIONS
MiraKal services ltd, strongly advise you to read our Terms and Conditions We keep the right to vary our terms and conditions from time to time, without notice. We will notify the changes by posting the updated version at this website.
By booking cleaning or other services with MiraKal services Ltd either over the phone, e-mail or using our website, you agree to be bound by these Terms and conditions. If there is anything you do not understand or do not agree with, please e-mail us to ask on info@mirakalservices.co.uk
END OF TENANCY CLEANING/ONE OFF CLEANING
- Minimum duration of 4h per cleaning visit applies
- Customer agrees that it is his responsibility to ensure that there is running hot water and electricity at the premises where the service takes place
- If the fridge/freezer is to be cleaned, this must be switched off and defrosted thoroughly in advance of our visit. The duration of normal cleaning visits makes it impossible for us to defrost and clean within a visit.
- When you book End of tenancy clean, there should be no people present (unless they need to provide access to the property), nor any furniture which could not be moved for cleaning around or beneath. If the property is not emptied of furniture and unoccupied we are unable to guarantee our End of tenancy clean.
- When you book End of tenancy clean you should be aware that all your personal belongings (food, bed linen, hangers, soap dishes, clothes etc.) will be disposed. We could keep some of the above only if you arrange it before the cleaning .
- We will make every effort to clean domestic appliances as thoroughly as possible, using appropriate materials and solvents. However, if appliances have not been cleaned thoroughly and regularly since purchase, they may carry ingrained stains which we will be unable to remove and for which we cannot accept liability
- End of Tenancy Cleaning,/One Off cleaning do not include cleaning of walls, ceilings, curtains, exterior windows, balcony, patio, gardens, washing up, laundry and professional carpet and upholstery cleaning.
- If we have to collect keys from a third party’s address outside the postal code of the premises where work is to be carried out then a £15.00 charge will apply.
- MiraKal service Ltd will not be responsible for triggering any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.
- Client is advised that an end of tenancy cleaning may take double the length of the time required for a general cleaning.
CARPET/ UPHOLSTERY/ MATTRESS CLEANING
- All carpet cleaning/upholstery and mattress cleaning orders are subject to £100 minimum call out charge
- MiraKal services Ltd uses national average room sizes when provide quotations over the phone
- Customer agrees that it is his responsibility to ensure that there is running hot water and electricity at the premises where the service takes place
- MiraKal services Ltd cannot accept liability for carpets which shrink when cleaned due to having been fitted poorly in the first instance
- MiraKal services Ltd cannot guarantee that all stains can be removed
- MiraKal services Ltd cannot accept responsibility for damage incurred should you replace items of heavy furniture on a carpet which we have cleaned and which has not been allowed to dry thoroughly
- MiraKal services Ltd cannot accept responsibility for wear or fading of fabrics that may appear more evident once we have cleaned them, removing dirt that helped to obscure the problem
- Carpet cleaning as part of End of tenancy booking is not included in the 24h guarantee that covers End of tenancy clean
REGULAR DOMESTIC/OFFICE CLEANING
- Minimum duration of 3 hours per cleaning visit applies.
- Customer agrees that it is his responsibility to ensure that there is running hot water and electricity at the property where the service takes place.
- Customer agrees to provide all necessary cleaning detergents and equipment for the required work, which should be safe and in full working order.
- If the customer does not have cleaning detergents and MiraKal services ltd has to purchase requested items on their behalf, the Customer understand that an extra charge will be added to the invoice.
- The price that Mirakal service ltd quote you by e-mail or phone includes cleaning (and ironing if requested) labour only.
- If the Customer wish to change time duration of his/her next cleaning you must inform us via e-mail not less than 48 hours before this visit.
PAYMENTS
MiraKal services Ltd accept payment for the cleaning and all other services we provide by cash, bank transfer or check. We do not take payments by credit or debit card.
- For REGULAR CLEAN and OFFICE CLEAN MiraKal services Ltd will e-mail a monthly invoice at the end of each month which has to be paid via online bank transfer, check or cash in 7 days after receiving it.
- For End of tenancy clean or One off clean payment is requested at least 48 hours before the clean take place. Once the payment has been processed and verify MiraKal services Ltd will send you an invoice.
- For carpet/upholstery and mattress cleaning payment is requested 7 days after receiving the invoice
- Should you fail to pay on time you may be fined £100.
CANCELATIONS OR REARRANGING BOOKING
The Customer agrees to pay the full price of the cleaning visit if:
- The Customer cancel or changes the date/time less than 24 hours before the scheduled appointment time for regular domestic/office clean and 48 hours for end of tenancy/one off clean.
- There is no one home to let us in or there is a problem with Customer’s keys. If keys are provided they must open all locks without any special efforts or skills.
- There is no water or electricity in the property
CLAIMS AND COMPLAINTS
- All complaints must be receive in writing by letter or e-mail within 24 hours of the completion of the service. Failure to do so will entitle the Customer to nothing.
- MiraKal services LTD is unable to consider claims for refunds or deductions once a cleaning service has been carried out.
- We may require access to the property to return and re-clean any part of your premises, the cleaning of which you have raised a complain about. During that time you must be present at the property to discuss the issues and approve our rectification.
- We may require access to the property where a damage has occurred within 24 hours of your reporting the matter in order to inspect and make arrangements to address the issue.
- Where damage is shown to have been caused by MiraKal services Ltd, or where we accept the liability, MiraKal services Ltd will pay for the repair of the damaged item. If the item cannot be repaired, we will credit you with the like for like present cash value of the item in question. In order to benefit from this compensation, you must first complete in full the agreed payment for cleaning services as booked.
LIABILITY
MiraKal services Ltd reserves the right not to be liable for:
- Cleaning jobs not complete due to lack of hot water or power
- Third party entering or present at the customer’s premises during the cleaning process
- Any damages caused by a faulty or not in full working order detergents or equipment supplied by the customer
- MiraKal services Ltd requires all fragile or easily damaged items to be previously secured or put aside. Items excluded from liability are: cash, art, jewellery, antiques, antiquities, heirlooms and other items of sentimental value. Liability for the loss or damage of personal or sentimental items is limited to the present value of equivalent, new items only. We recommend that items which consider irreplaceable( either in terms of their monetary or their sentimental significance) be stored out of reach of our team during the clean, and be excluded from the cleaning schedule.
PRIVATE USE OF STAFF
- The Customer is liable for an employment referral fee of £700 per person, should he/she directly employ(either legally or on cash basis) anyone currently employed or sub-contracted by MiraKal services Ltd, or past cleaner introduced to the Customer by MiraKal services Ltd. The Customer agrees to pay this fee whether he/she notifies MiraKal services Ltd of his action or MiraKal services Ltd discovers this employment independently at any time after it occurs.