There are thousands of cleaning companies in the UK that offer end of tenancy cleaning services, but not all of them can provide the same quality. It is not uncommon for many tenants to be disappointed by the service they have received. That’s why we believe it is very important to know what makes a reliable end of tenancy cleaning service and take this into consideration when you are booking one.
Professional Insurance
EoT cleaning is not an easy job and it carries some risks. This is why it is essential for the service providers to have comprehensive professional insurance. If any damage to the property occurs, then neither the tenants, nor the owner would have to cover the cost with their personal finances. The cleaning company’s insurance should be able to take care of it, which of course, gives you peace of mind as the customer.
Trained Staff
Any reputable cleaning company or agency should give their staff extensive and regular training. Regulations change frequently and as with any other industry, there are constant innovations within the cleaning and maintenance services provision. As a client, you want to be sure that the cleaners you trust can do a good job and maximise your chances of getting your full deposit back.
Quality Equipment
Speaking of innovations, a reliable cleaning company invests in the latest technology and tools for cleaning. It helps them improve their service and deliver extraordinary results for the client. Afterall, tenants depend on a good end of tenancy cleaning to receive their deposit money back. That would be impossible if the cleaners use unsuitable or low quality products and equipment.
Positive Reviews
Feedback from previous clients is one of the main things you should be looking at before you book a company to do your end of tenancy cleaning. Not all reviews uploaded on Google, Facebook or the company’s website are genuine. That applies to both the positive and negative ones. Whenever you get the chance you should check whether the published feedback is real. Speak to the person who left the review directly and ask them for their true impressions of the service.
Following recommendations from friends and neighbours is also a good approach. If someone you know used the service and they were happy with it, perhaps that’s a good sign you can rely on the providers.
Timely Communication & Good Customer Service
Communication between the client and the business is always very important. Before you put your trust into a particular end of tenancy cleaning company you should pay attention to their customer service and the way they communicate with you. Do they respond to phone calls and messages in a good, timely manner? Are they polite and helpful? Do they offer a little extra as a token of appreciation? Is it easy to access any information you are looking for? Good cleaning providers are confident in their team skills and the service they offer, so they should have no problem answering your questions and clearing any concerns.
If you are based in Guildford and looking for a reliable end of tenancy cleaning service provider, we at MiraKal Cleaning will be more than happy to help you. Call or email us today and we will get back to you as soon as possible to discuss the details and arrange a booking.